Terms of Service

Effective date: September 24, 2026

1. Agreement

These Terms of Service ("Terms") are an agreement between you and OsteoSolutions LLC ("OsteoSolutions," "we," "us") and govern your use of osteosolutionsllc.com and the RepTrack iPhone app and web portal (the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a company or organization, you confirm you have authority to accept these Terms for it, and "you" includes that organization. If you don't agree, don't use the Services. If your organization has a separate signed agreement with us, that agreement controls where it conflicts with these Terms.

2. Eligibility and accounts

• You must be at least 18 and use the Services for business purposes.
• Keep your login credentials confidential and don't share accounts. You are responsible for activity under your account. Tell us promptly at [email protected] if you suspect unauthorized use.
• Organization administrators control who is invited, what roles they have, and when access is removed.

3. Important: how RepTrack should be used

RepTrack is an inventory, scheduling and communication aid. It is not a medical device, does not provide medical or clinical advice, and is not a substitute for your own verification or for your company's, manufacturer's or facility's required procedures.

• You are responsible for confirming that the correct implants, instruments and trays are present, sterile, unexpired and ready before any case.
• Expiration alerts, locations, maps, request priorities, notifications, emails and calendar entries depend on the data entered and on third-party services, and may be delayed, incomplete or wrong. Do not rely on them as your only safeguard.
• Estimated sales and forecasts are informational only.
• Push notifications and emails may not be delivered. For urgent needs, contact the responsible person directly.

4. No patient health information

You agree not to enter, upload or store protected health information (PHI) or other patient-identifying information (such as patient names, dates of birth or medical record numbers) in the Services. The Services are not designed or contracted for HIPAA-regulated data, and we do not sign business associate agreements unless we agree otherwise in a separate written contract. You are responsible for any PHI you enter in violation of this section.

5. Acceptable use

You agree not to:

• break the law, or upload content you don't have the right to share;
• access another organization's data, probe or bypass security, or interfere with the Services;
• copy, reverse engineer, resell or build a competing product from the Services, except as the law expressly allows;
• upload malware, or use automated means to scrape or overload the Services;
• use the Services to harass anyone or to send unsolicited messages.

6. Your data

You and your organization keep ownership of the information you put into the Services ("Customer Data"). You give us permission to host, store, process, display and transmit Customer Data only as needed to provide, secure and support the Services and as described in our Privacy Policy. You are responsible for the accuracy of Customer Data and for having the right to provide it. We may use de-identified, aggregated data that does not identify you or your organization to operate and improve the Services.

7. Our property

The Services, including the software, design, logos and the names OsteoSolutions and RepTrack, belong to OsteoSolutions LLC and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services under these Terms. If you send us ideas or feedback, we may use them without obligation to you.

8. Fees

If your organization subscribes to a paid plan, the prices, billing terms and any trial will be shown when you sign up or set out in a separate order or agreement. Unless stated otherwise, fees are non-refundable. We will give reasonable advance notice of price changes.

9. Third-party services

The Services rely on and connect to third-party services (for example Apple, Google, Supabase, Cloudflare, Resend and OpenStreetMap). Your use of those services is governed by their own terms, and we are not responsible for their availability or actions.

10. Changes and availability

We may change, add or remove features, and we may update these Terms. If we make material changes, we will notify you by email or in the app before they take effect; continuing to use the Services after that means you accept the updated Terms. We aim for reliable service but do not guarantee the Services will be uninterrupted or error-free, and we may perform maintenance.

11. Ending your use

You can stop using the Services and delete your account at any time (in the app: More → Delete Account). We may suspend or end access if you breach these Terms, if required by law, or to protect the Services or other users. On request within 30 days after an organization's access ends, we will make reasonable efforts to provide an export of that organization's Customer Data. Sections that by their nature should survive (including 3, 4, 6, 7 and 12–16) survive termination.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that data in the Services, including inventory, expiration, location or scheduling information, will be accurate or complete.

13. Limitation of liability

To the fullest extent permitted by law, OsteoSolutions LLC and its members, officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, or for delayed, cancelled or affected procedures, arising out of or related to the Services, even if advised of the possibility of such damages. Our total liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

14. Indemnification

You will defend, indemnify and hold harmless OsteoSolutions LLC and its members, officers and employees from claims, losses and expenses (including reasonable attorneys' fees) arising from your Customer Data, your misuse of the Services, your entry of patient information, or your violation of these Terms or the law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing any claim, you agree to first contact us at [email protected] and try in good faith to resolve the dispute informally for at least 30 days. Any lawsuit must be brought in the state or federal courts located in Florida, and both parties consent to their jurisdiction. Claims must be brought individually, not as part of a class or representative action, to the extent permitted by law.

16. Apple App Store terms

If you downloaded RepTrack from the Apple App Store: these Terms are between you and OsteoSolutions only, not Apple, and OsteoSolutions (not Apple) is solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund any purchase price paid for the app; to the maximum extent permitted by law, Apple has no other warranty obligation. OsteoSolutions, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection or privacy claims, and intellectual property infringement claims. You confirm you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited parties. You must comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

17. General

These Terms (with the Privacy Policy and any signed agreement with your organization) are the entire agreement about the Services. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact

OsteoSolutions LLC
Email: [email protected]